Today we’d like to introduce you to Trisha Hoffpauir.
Hi Trisha, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstories with our readers?
I have always been a dog lover. My mom is a small business owner, and after teaching and coaching for 10 years and then trying out the corporate world, I knew I wanted to be my own boss.
We had an Australian Shepherd at home who had SO much energy, and when I went from a working-at-home situation to an office job, it took a toll on her. I started researching options to help her and ran across the doggy daycares in the area.
It blew my mind that with as fast as Alamo Ranch had grown, we didn’t have anything like it! I dug in and started researching everything I could while looking at real-estate options. It all came together, and here we are, 2 years and some change later!
Alright, so let’s dig a little deeper into the story – has it been an easy path overall, and if not, what were the challenges you’ve had to overcome?
I’m not sure what a smooth road is these days… LOL! We opened our doors on March 2, 2020.
So everyone should have a pretty good idea of what happened next. 17 days after we opened, we had to close for COVID. In the month and a half that we were shut down, my husband was laid off from his job.
It was scary. We just kept pushing, and didn’t really give ourselves a chance to do anything but succeed, and so far so good! We have wonderful employees, and our customers are the best of the best.
As you know, we’re big fans of Hoff’s Hounds. For our readers who might not be as familiar what can you tell them about the brand?
We are a business that does doggy daycare, dog boarding, grooming, and training. We also offer a DIY bath to customers, where they bring the dog, and we supply the rest. I think that what sets us apart from others is our customer service.
We do not provide anything but top-notch care to both dogs and their humans, and I believe that people see that. I’m the proudest when people are talking to each other on the internet about how much they love our service, and what good care we take of everyone involved in the process.
We don’t upcharge for more customer service. We provide the best from the very beginning, no matter what price someone is paying.
Is there anyone you’d like to thank or give credit to?
My husband deserves the Lioin’s share of the credit here-anytime something is broken, or needs to be built, he is on it and gets it taken care of. He’s also the detail guy and catches all of the things that others miss.
We have 4 employees that I call the OGs, and one that just left for her grown-up job-they has been instrumental in getting us up off the ground, and without them, it would have been a much harder road.
Lastly, our neighbors/customers/friends deserve so much of the credit. We have not even had to spend money on advertising. It has all been word of mouth, and they have supported us from the day our doors opened!
- Regular Boarding-$45
- Luxury Boarding-$55
- Full Day of Day Play-$27
- Half Day of Day Play-$17
- Website: https://hoffshounds.com
- Instagram: http://instagram.com/hoffshounds
- Facebook: http://facebook.com/hoffshoundsalamoranch